This is why I drink (need to switch back to heavily)
me: OK, can you please make sure that all the cables are connected, the coax screw on cable is all the way on as far as you can turn it, and the power plug is connected to the wall and the modem?
(l)user: But its wireless! We were told it needed no wires!
me: Uuuh, even if its wireless you still need to have power and the cable line connected.
Pardon me while I go drown in a gallon of rum.
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