I’ve been lacking on my own backups (at least the automated kind) and I’ve left my Mom hanging and not doing her backups. I never really been a fan of most of the “backup” solutions out there and the past few years. No DropBox is not really a true backup (and i don’t use it).…

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All companies everywhere are looking for ways to reduce IT support costs and improve employee productivity. Companies will usually start with buying cheaper equipment (wrong) or not getting a long warranty on hardware (also wrong). You cannot cut spending on quality to end up with better quality. That’s not how it works. The best way…

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Time and time again a user/company wants me to clean up their shit (I mean data). What the hell kinda crap is this? You have files downloaded from 3 years ago and don’t know what they are? Delete them yourself You have 42 copies of iTunes installer? Delete them yourself! You have 468 copies of…

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And they will do so in kind I know us I.T. folks can sometimes (maybe a lot) be condescending assholes. But it isn’t because we think you are stupid (well some of you are). We are like this because we are surprised at home many times we have to answer the same stupid questions giving…

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Forcing another post because nothing else is coming to mind. Scans from Scanner going to Junk Today I was teaching a co-worker how I would diagnose an issue reported today where the customer has a scanner that does scan to email. They scan the document and email it to themselves. The email is technically not…

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