{"id":1048,"date":"2020-06-15T20:04:00","date_gmt":"2020-06-16T03:04:00","guid":{"rendered":"https:\/\/lorennason-dot-com.crwcun8-liquidwebsites.com\/?p=1048"},"modified":"2020-06-15T20:04:00","modified_gmt":"2020-06-16T03:04:00","slug":"diagnosing-a-technical-issue","status":"publish","type":"post","link":"https:\/\/lorennason.com\/2020\/06\/diagnosing-a-technical-issue\/","title":{"rendered":"Diagnosing a Technical Issue"},"content":{"rendered":"
Forcing another post because nothing else is coming to mind.<\/p>\n
Today I was teaching a co-worker how I would diagnose an issue reported today where the customer has a scanner that does scan to email. They scan the document and email it to themselves. The email is technically not leaving their domain.<\/p>\n
Facts:<\/p>\n
Diagnosing steps:<\/p>\n
Connect to Office 365 admin and I confirmed Connectors in place. I then used mxtoolbox.com to verify SPF record in place. This is when I thought the SPF record was wrong<\/p>\n
Steps to resolve:<\/p>\n
I changed the SPF record to be only the IP the customer is using. It was at the end of the day and DNS TTL was longer than customer was at the office.<\/p>\n
So we will check in tomorrow to see if this solution has resolved the issue.<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Forcing another post because nothing else is coming to mind. Scans from Scanner going to Junk Today I was teaching a co-worker how I would diagnose an issue reported today where the customer has a scanner that does scan to email. They scan the document and email it to themselves. The email is technically not…<\/p>\n","protected":false},"author":1,"featured_media":1049,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"yoast_head":"\n